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This article describes Switchvox version 7.9.2.1 (103053).

See also: 7.9, 7.9.1

This version requires version 7.0 (94939). See the article Updating to Switchvox 7.0  for instructions on migrating to version 7.0.  Please note that users may need to clear their web browser cache after the update, so any changes from your prior version are displayed correctly.  Please read this document thoroughly as there are Features and Enhancements related to FCC Mandates, and also a Known Issue that may affect some Switchvox Systems.
 

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For Switchvox Premises, 988 is now a default outgoing call rule for new installations of Switchvox. To set up your existing Switchvox so that phone-user can dial 988 and reach the lifeline, see How Do I Set Up Switchvox to Dial the 988 Suicide Prevention Lifeline? 

For the desktop and mobile apps

See also Desktop Softphone Release Notes

  • Support for the Call Pop Up feature in the desktop app version 3.3.2.

  • Support for the upcoming Queues feature in the desktop app version 3.4.0

  • Support for the External Contacts features in the upcoming versions of the desktop and mobile apps

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