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If a caller has been waiting in the queue for [] seconds, route the caller to extension [], enter a number of seconds, and the extension. If this is left blank, callers remain in the queue indefinitely.
If there aren't any members logged into the queue, route all incoming queue calls to extension [], enter an extension. If this is left blank, callers are kept waiting in the queue until a queue member logs in. (Members who are Paused are considered Logged In.)
If there are [] unanswered calls in the queue, route all new incoming queue calls to extension [], enter a number and an extension. If this is left blank, there can be any numbers of callers waiting in the queue.
If a queue call has passed through the Ringing Strategy [] times without being answered then route that call to extension [], enter a number and an extension. If this is left blank, callers remain in the queue indefinitely. The effect of this setting depends on the Ringing Strategy. For example, if the Ringing Strategy is Ring All, then the call rings all queue members and that is considered one pass through the strategy. If the Ringing Strategy is Round Robin, then the call rings each queue member, and once all queue members have been tried, that is considered one pass through the strategy.
While in a queue allow caller to dial a 0 to be routed to extension [], enter an extension if you want this to be true. Note: Click the People icon to select from a list of available extensions.
Permissions (tab)
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Sets the permission level for extensions to display this queue in the Queue Panel on their Switchboard.
Adds extensions or extension groups with one of the following permission levels:
Allow My Status: Lets the extension open this queue panel and display his call information for today.
Allow Overview: Lets the extension open this queue panel and display his call information for today, and an overview of all the queue information for today.
Allow Detailed View: Lets the extension open this queue panel and display his call information for today, an overview of all the queue information for today, and the members and callers in the queue.
Allow Call Control: Lets the extension use Switchboard Widgets to
Move a waiting call to the top of the queue, giving it priority.
Assign a specific member (including user him/herself) to a waiting call, so that the call goes directly to that member as soon as he or she is available.
Answer a waiting call, taking it out the queue. This can be used by a non-member, or a member who is not logged in, but it's important to note that this action removes the call from the queue's data.
Log any queue member Out of the queue.