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If your Switchboard is loading other widgets, but not the contents of the Call Activity Widget, verify that the Internal Directory is setup:

  1. Go to Tools > Internal Directory and check that there is a group with contacts in it (such as Default Group).

  2. Is there a Selected group that contains contacts?

    1. If there is a group with contacts in it, try deleting the group from the Internal Directory > Selected box and and then re-adding it.

If issue persists, reassign the Switchboard Layout to the extension having the issue and verify it is active:

Go to Setup > Manage > click on yellow pencil > Assignment tab > Switchboard Layouts tab > verify the Layout is assigned to the extension and that it is Active.

Next, check the extended Permissions under Setup > Permissions to verify the extension has permission for: Can View Calls.

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