This article describes Call Rules for Switchvox 6.6. See MAIN-FEATURES-CALL-RULES-6-0 for previous version article.
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The Call Rules page has tabs for specifying Unanswered Call Rule Sets, Busy Calls Rule Sets, Call Blocking Rules, and Messages/Prompts. Each Rule Set tab includes a Create Call Rule Set button and a table listing that category's defined rules with detailed information, move (up or down) control arrows, and available actions.
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Unanswered Call Rule Sets (default tab)
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Click the Activate icon to specify the constraints of a rule:
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Busy Call Rule Sets (tab)
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Busy Call Rule Sets use the same settings and actions as described for Unanswered Call Rule Sets.
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Call Blocking Rules (tab)
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To create an Action for the rule set, click the Create Action button. This displays a popup menu listing the action types:
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Send to Voicemail. This action sends a call to your voicemail so the caller can leave a message. Use your Voicemail Greeting Rules to determine what greeting is played.
Type of Call. Specify whether the rule applies to direct calls, queue calls, or all calls.
Number of times to ring. Specify the Number of Times to Ring, which is the number of times to ring your phone before initiating this action.
Click Save Action.
Call Forward. This action forwards a call to another local Switchvox extension. The extension can be another phone, a call queue, or any other type of extension. Once a call is forwarded to the extension, the call rules for that extension are followed.
Type of Call. Specify whether the rule applies to direct calls, queue calls, or all calls.
Extension to Forward to. A Switchvox extension.
Number of times to ring previous rule before forwarding. Specify the Number of Times to Ring, which is the number of times to ring your phone before initiating this action.
Click Save Action.
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You can see the Active state of the rule set in the Call Rule Sets list:
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Prioritizing Call Rule Sets
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Calls are handled one way during business hours, and another outside of business hours.
During business hours, multiple numbers ring at the same time and after 5 rings go to voicemail
Outside of business hours, calls go immediately to voicemail. (Notice that there is no Time Frame on this rule set. That's all right, because during business hours Switchvox always follows rule number 1.)
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Prioritizing Actions in a Call Rule Set
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