Additional Phones replace Converged Phones in Switchvox 6.6. SeeMAIN-FEATURES-CONVERGED-PHONES for a description of Converged Phones.
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Third-party phones, analog extensions, and virtual extensions that are Converged at the time of updating to 6.6 are converted to separate Main extensions during the update to 6.6 (or later).
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NOTE: Additional Phones do not have their own settings or permissions. An Additional Phone inherits the details of its Main extension. For example, an Additional Phone has the same Outgoing Call Rules for dialing, and the same permissions to record or monitor another extension. (Important scenario for consideration: If a user has Converged Phones at different physical locations which have been using different Outgoing Call Rules [e.g., to provide different Caller ID when dialing 911], then the update of these phones to Additional Phones will remove that differentiation. If maintaining different Outgoing Call Rules is critical in your implementation, then it is recommended to separate the Converged phone before updating to 6.6 so the extension will remain unchanged as an independent Main phone.) |
Also make sure your Call Rules for each Main extension are set up with Ring All or Cascade actions so incoming calls ring the Additional Phones as expected. In 6.6, an Additional Phone only has one call rule: all calls are Forwarded to the Main phone. The Main phone is not allowed to Forward calls to itself, or its own additional phones. Phone-users always log into the Switchvox Extension Suite for the Main phone, not an Additional Phone.
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Clicking the Modify Action icon displays the Edit Phone popup menu.
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Acknowledge Rapid Transfer. Select YES to indicate you want to acknowledge (accept) the call before Switchvox completes the transfer. In this case, when you use a Rapid Transfer option from the inCall Menu, Switchvox does not transfer the call until you have answered it and acknowledged it by pressing ONE on your keypad. NO indicates that Switchvox should complete the rapid transfer as soon as the call is answered.
Label. Enter a label (name) for this phone, for easy reference.
Rapid Transfer Key. Select the number to press on your phone's keypad to complete this transfer.
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