Page Comparison

Phone Feature Packs

The following must be in place before you use Phone Feature Packs to set up your phones:

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• Place each phone where it should be located, plug it into your network, and turn it on. It is helpful to note the MAC address of each phone, but it is not necessary. When each phone boots up (after you turn it on), Switchvox detects it and adds it to the Unknown Phones list. These are phones that Switchvox has seen on the network, but does not have control over.

• In the Admin Suite, select Setup > Extensions > Phones. The Phone Setup page opens to Unknown Phones. If a phone does not appear here, try rebooting the phone.

Unknown Pho​nes

Unknown phones are the phones that Switchvox has found on your network, but they are not yet configured for use with Switchvox. (These phones do not receive any configuration files from Switchvox.)

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• Be sure that each phone has finished rebooting. This can take as much as 10 minutes, and it is important that it is finished before you move on to the next step. If the date and time are shown on the phone’s display, that indicates that it has finished rebooting. Once your phone has finished rebooting and is back online, it is in the Unconfigured Phones list. Now it needs to be assigned an extension.

Phone Model Not Reported

Switchvox is not able to determine the phone model for some phones. Despite that, these phones can still be configured. During the configuration process, Switchvox updates the firmware on the phone (if necessary), and that helps to determine the model.

Unconfigured Phones

Unconfigured phones are the phones that are registered with Switchvox and can receive configuration files, but these phones do not yet have an assigned extension.

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Switchvox pushes out the final configuration to each phone, and sends a command to each phone to reboot again. After your phone has finished rebooting and is back online, it is in the Configured Phones list. If you want to assign additional lines to this phone, you can do that on the Configured Phones page.

Configured Phones

The phones are now on the Configured Phones list on the Phone Setup page. Each time a configured phone reboots, it receives configuration updates and its user’s specified Phonebook (see the Extension-Owner User Guide, “Phone Features”).

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• Main Line. Set an extension and an alternate host for this phone.

• Additional Lines. To add a line, enable it, then specify whether this is a Switchvox Extension or not, and then enter the extension information.

  •  If it is a Switchvox extension, you just need to enter that extension number.

  • If it is not a Switchvox extension, you can enter host name, alternate host name (if available), Port, User ID, and Password.

Making Phones Visible to Switchvox

If Switchvox cannot discover your phone (you cannot see your phone in the Unknown Phones list), you need to manually point the phone to the Switchvox server.

Polycom phones

• Reset the phone back to its factory defaults:

  • For Polycom models 320, 330, and 430: hold down the 1, 3, 5, and 7 keys simultaneously.

  • For other models: hold down the 4, 6, 8, and * keys until the phone prompts you for a password. Then press 4, 5, 6 on the keypad, then select Enter. Once the phone reboots, press Setup during the countdown screen. Then press 4, 5, 6, on the keypad, then select Ok. Go into Server Menu to find the settings. The phone reboots with the factory settings.

• Go to the Network Configuration for your phone: press Menu, 3,2, 456 (the password), Enter,1, 1. Scroll to Server and select it.

• Set server type to http and server address to IP_ADDRESS_OF_YOUR_PBX/pc. For example, if your PBX has an external IP address of 192.100.0.1 then set the server address to 192.100.0.1/pc.

snom Phones

Reset the phone back to its factory defaults.

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Phone Setup Options

• Alternate Host Default Option. YES indicates that the phone use the default for the Alternate Host option. The default is the PBX's external IP/hostname. The default is only applied if a phone does not have a setting in the Alternate Host option.

• Only Accept Calls from the PBX. YES indicates that your Switchvox-configured phones should only accept calls from this Switchvox.

• Digit Map Options. When your phone gets configuration files from Switchvox, then Switchvox provides digit map settings for your phone based on the extension lengths your system uses and typical dialing requirements.

• Extension length. This is the setting your digit map uses for dialing extensions on Switchvox. By default this is the length of the longest extension. You might change this if you have two Switchvoxes that are peered together and they use different extension lengths.

• Use 10 digit local dialing. Some providers require 10 digits to be entered, even for local dialing. If this is the case for your provider, you should check this box.

• Custom Digit Map. You can specify a custom digit map for Switchvox-configured phones. If you do this, Switchvox ignores all the other rules for creating a digit map, and pushes the custom digit map to your configured phones.

• Custom Digit Map Timeout. You can specify a Timeout (in seconds) for each segment of your custom digit map. If there are more digit maps than timeout values, the default value of 3 is used. If there are more timeout values than digit maps, the extra timeout values are ignored.

• Phone Discovery Options: DHCP Sniping. Polycom phones with SIP Applications prior to 2.2.2 do not support DHCP INFORM. To configure these older phones, Switchvox must be more aggressive, usurping your network’s DHCP server. After the phone is upgraded, Switchvox returns to normal behavior. It is probably safe to leave this option enabled, but if your DHCP server reacts poorly when older phones are configured, disabling this option might help.

• Custom NTP Server. You can specify an Network Time Protocol Server to set the time on your Switchvox-configured phones.