...
| Info |
|---|
NOTE: In previous versions of Switchvox, Converged Phones offered a similar, but slightly different feature from Manage Phones (introduced in 6.6). |
...
A person can have as many as 6 phones, including the Main phone.
...
Acknowledge Rapid Transfer. Select YES to indicate you want to accept the call before Switchvox completes a transfer. In such cases, when you use a Rapid Transfer option from the InCall Menu, Switchvox does not transfer the call until you have answered it and acknowledged it by pressing the number 1 on your keypad. Rapid Transfer is essentially "speed dial" for your InCall Menu. Select NO to indicate Switchvox should complete the rapid transfer as soon as the call is answered.
Label. Enter the name for this phone. This is a required entry.
Rapid Transfer Key. Select from the drop-down menu the number to press on your phone's keypad to complete this transfer. While on a call, you can use your phone's keypad to press ** then the rapid transfer key (e.g., **2).
You can also use the InCall Menu for other tasks. Press **# to put your call on hold, then follow the prompts:**# 1 transfers the call to any other Switchvox extension
**# 2 sends the call to your voicemail
**# 3 records the call
How Additional Phones Function
Additional phones do not have their own settings or permissions; an additional phone inherits the details of its Main extension. For example, an additional phone has the same Outgoing Call Rules for dialing and caller ID, and the same permissions to record or monitor another extension.
The personal Call Rules (see MAIN-FEATURES-CALL-RULES-6-6 ) should be adjusted as appropriate for the Main phone extension, so incoming calls ring the additional phones using the Ring All action. An additional phone only has one call rule: all calls are forwarded to the Main phone. (When the Main’s ring-all action is triggered, the additional phone’s forward action is ignored, and that phone rings and can answer the call.)
Phone-users always log into the Switchvox Extension Suite for the Main phone, not an additional phone.
The Switchvox voicemail messages and faxes all go to the Main phone's Switchvox mailbox. The Main extension is used for all voicemail activity: message indicator light, the Msgs button, and dialing the voicemail system extension.
The Status and phone-state is always that of the Main phone. To other Switchvox extensions, it appears that the Main phone is on a call, when any additional phone is being used. In another person's Switchboard, the Main phone appears busy if there is a call with any additional phone. With the correct permissions, call information is visible as the Main phone, and it can be recorded, monitored, whispered, or barged into. If Status is changed from anywhere (any phone or the Switchboard), that Status is set everywhere.
The outgoing caller ID is always that of the Main phone. If any additional phone places a call to a number outside of Switchvox, the Main phone's Outgoing Caller ID rules apply (see SETUP-CALL-ROUTING-OUTGOING-6-0).
The call logs are included in the Main phone's call logs.
In the Switchboard of the Main extension
My Calls include the calls for the additional phone. You can act on those calls as you normally do.
You can specify which phone you want to use. That way, when you click-to-call, the correct phone rings.
On Sangoma’s phones
The Main extension is used for these Apps: Contacts, Status, Queues.
The Main extension is used for parking a call (the call appears to be parked by the Main extension).
The Main extension is used to log into and out of a queue via a Status Indicator Rapid Dial Key.
Affected Version(s)
6.6.0.1