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| Info |
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NOTE: as of Switchvox version 6.6, Manage Phones is the tool for managing people with multiple phones. |
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The Converged Phones option allows you to join as many as five other Switchvox extensions or phones to the main extension so all numbers appear to be the main extension. For example, the following happens when you converge extensions and phones to the main phone:
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Remember: you can have as many as five phones/extensions converged with the main extension.
Setup
Go to Setup > Extensions > Converged Phones.
Click the Modify action for the extension you have chosen to use as the Main extension.
Click Create Converged Phone button to open the Converged Phone dialog.
Then select the External Number tab (to create a Converged Phone that is not part of Switchvox), or the Extension tab (to create a Converged Phone that is another Switchvox extension).
Enter the number, and set the options as appropriate (see the Options section below).
Click Create. The new phone is saved and is now in the list of Converged Phones.
If you have converged an external phone number, click Authorize for that number in the list. An Authorization Code is displayed.
When that phone rings, answer it and enter the Authorization Code on your phone's keypad.
If prompted, enter the password for the Switchvox extension that you are converging.
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NOTE: Numbers that are Converged cannot be converged with another Switchvox extension. That applies to Switchvox extensions or to external phones. To move a converged phone, you must first remove it as a Converged Phone from its existing Main number. |
Options
Each Converged Phone has a label and is available as a Rapid Transfer option in the InCall Menu for each of the converged numbers. Rapid Transfer is essentially "speed dial" for your InCall Menu.
Acknowledge Rapid Transfer
Yes indicates that you want to acknowledge (accept) the call before Switchvox completes the transfer. In this case, when you use a Rapid Transfer option from the InCall Menu, Switchvox does not transfer the call until you have answered it and acknowledged it by pressing ONE on your keypad.
No indicates that Switchvox should complete the rapid transfer as soon as the call is answered.
Label
A label (name) for this Converged Phone, for easy reference.
Rapid Transfer Key
The number to press on your phone's keypad to complete this transfer.
Rapid Transfer Sound
The sound that is played in the InCall Menu to describe this Rapid Transfer option.