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Phone Feature Packs
Phone Feature Packsare specifically designed add-on features to enable you to set up Polycom and Snom phones to work with a Switchvox PBX. The Phone Feature Pack enables many of Switchvox Applications right to your handset. The following must be in place before you use Phone Feature Packs to set up your phones:
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The Phone Feature Packs page opens to the Unknown Phones tab. If a phone does not appear in the list, try rebooting the phone.
Unknown Phones (tab)
Unknown phones are the phones that Switchvox has found on your network, but they are not yet configured for use with Switchvox. These phones do not receive any configuration files from Switchvox. Phones that have not been detected on the network for more than 14 days will stop showing up in the Unknown Phones list.
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Phone Model Not Reported. Switchvox is not able to determine the phone model for some phones. Despite that, these phones can still be configured. During the configuration process, Switchvox updates the firmware on the phone (if necessary), and that helps to determine the model.
Unconfigured Phones (tab)
Unconfigured Phones are the phones registered with Switchvox that can receive configuration files, but these phones do not yet have an assigned extension.
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After your phone has finished rebooting and is back online, it is in the Configured Phones list. If you want to assign additional lines to this phone, you can do that on the Configured Phones page.
Configured Phones (tab)
Any phones you configured are now displayed under the Configured Phones tab on the Phone Feature Packs page. Each time a configured phone reboots, it receives configuration updates and its user’s specified Directory (see the Extension-Owner User Guide).To modify a configured phone, click its Modify icon.
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If it is a Switchvox extension, you just need to enter that extension number.
If it is not a Switchvox extension, you can enter host name, alternate host name (if available), Port, User ID, and Password.
Making Phones Visible to Switchvox
If Switchvox cannot discover your phone (i.e., you cannot see your phone in the Unknown Phones list), you need to manually point the phone to the Switchvox server. The following describes the process for Polycom and snom phones:
Polycom Phones
Reset the phone back to its factory defaults:
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Go to the Network Configuration for your phone: press Menu, 3,2, 456 (the password), Enter,1, 1. Scroll to Server and select it.
Set server type to http and server address to IP_ADDRESS_OF_YOUR_PBX/pc. For example, if your PBX has an external IP address of 192.100.0.1 then set the server address to 192.100.0.1/pc.
snom Phones
Reset the phone back to its factory defaults.
Set the Setting URL to ‘http://SWITCHVOX_IP_ADDRESS/pc/{mac}.xml. For example, if Switchvox's IP address is 192.100.0.1, the Setting URL is http://192.100.0.1/pc/{mac}.xml.
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IMPORTANT: To configure phones that are external to your network, Switchvox must be accessible outside of your network over port 80. Please contact your network administrator for information about how to do this. |
Phone Setup Options
From the Phone Feature Packs page, the Modify Phone Setup Options button allows you to modify the following setup options:
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