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Voicemail Options
Your Voicemail Options include setting up your voicemail greetings and defining how you want to receive notifications of a new voicemail message.
Voicemail Greetings
The Recordings and Greeting Rules tabs let you control what your caller hears when he or she arrives at your voicemail. Here is the simplest way to manage your voicemail greeting:
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You may also want to make a Full Name recording, which Switchvox uses in your company directory.
Recordings
Recordings include:
Greetings in your own voice that can be played when a caller reaches your voicemail.
Your Full Name spoken in your own voice, which is used in the company directory, and as your voicemail greeting if you have not created and specified a recorded greeting.
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System Defaults
If you have not created and specified a recorded greeting, Switchvox includes your full name recording in the system default. If you do not have a full name recording, Switchvox's system voice reads your extension digits. The system default is your full name recording (or your extension digits), then the system sound "is unavailable" or "is on the phone." That depends on whether or not you are busy (on the phone, or have a call on hold).
Greeting Rules
Greeting Rules determine which recorded greeting plays when someone reaches your voicemail.
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In the greeting rule, you can set a Busy Greeting. That is played your extension is active in some way (on the phone, phone is ringing, one or more calls are on hold, etc.).
Voicemail Notifications
Voicemail Notifications let you customize how you want to receive a notification when you get a voicemail message inSwitchvox.
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To delete a notification, click its Delete icon. You cannot delete the local copy notification (that is the copy in your Switchvox IMAP mailbox), but you can change the template. This is the template that you will see if you subscribe to your Switchvox IMAP mailbox using your desktop email application.
Delete Local Copy
Yes indicates that a voicemail message is deleted from your Switchvox Mailbox once it is sent to your email address(es), This option lets you handle your voicemail entirely through your own email account.
Notification Templates
Notification Templates let you customize your voicemail notifications to your email address.
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For example, %VM_CALLERID% in a template prints as the caller’s name and phone number. There is a full list of these variables on the pages where you create or edit a template.
Forwarding
You can automatically forward all of this extension’s voicemail messages to other extensions in Switchvox. This is helpful for generic extensions such as ‘Accounting,’ or ‘Shipping,’ or for queue extensions such as ‘Customer Service.’ Callers can leave a message on one extension, then the message is forwarded to the appropriate people. This is also useful internally, if you want to send a message to everyone in a group.
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