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Sound Manager
The Sound Manager lets you create, upload, modify, and delete all of the sounds in Switchvox other than Music On Hold. It also lets you organize your sounds in folders, and manage the same sounds that are in different languages. Sounds can be uploaded from your computer, or recorded over any phone that’s connected to Switchvox.
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NOTE: You are not allowed to delete, move, or modify system sound information or system sound files in the English language. |
Adding a Sound
To add a new sound, select Sound from the Create dropdown menu and click Go. This displays the Create Sound/Sound Information page.
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When the settings are correct, click Save Sound. (If you are uploading a file, the transfer begins). The system redisplays the Sound Manager page with a message that a new sound has been added, and the new sound is included in the list of sounds.
Modifying/Playing a Sound
Click a file’s Modify/Play (pencil) icon to display the Sound Info page that shows the sound’s Status, Language, Sound Information, and Actions allowed.
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WARNING: If you are uploading or re-recording the sound file, the existing file is replaced. You will not be able to retrieve the old version of the file. |
Deleting a Sound
In the sounds list on the main page, check the boxes for the sounds that you want to delete, then click the Delete icon (at the top of the song list). Be sure that you do indeed want to delete these sounds, then clickYes, Delete. The main page is displayed again, with a message that the sound has been deleted.
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NOTE: If a sound box cannot be checked, it is because it cannot be deleted. The basic set of system sounds cannot be deleted. |
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Moving a Sound into a Folder
In the sounds list, check the boxes that you want to move, select the folder the sound belongs in (the dropdown menu), then click the Move Checked To icon. The Sound Manager main page is displayed with a message that the sound has been moved. If
you have used the sound in IVRs or call queues, Switchvox now accesses the sound from its new folder.
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NOTE: If a sound box cannot be checked, it is because it cannot be moved. The basic set of system sounds cannot be moved. |
About Sound Packs
Sound packs are pre-configured packages that you can add to Switchvox and use in place of the pre-installed default English sound pack. Only officially certified sound packs can be installed on Switchvox. To obtain sound packs for different languages,
go to Switchvox Product Addons.
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The sound pack is added to the Sound Manager, and the language of the sound pack is available for use.
Managing Folders
Sounds are organized in folders. Switchvox comes preconfigured with several folders, which cannot be deleted. Typically, the folder name indicates the type of sounds it contains. Any new folders should be named accordingly.
Adding a New Folder
To create a new folder, select Folder from the Create dropdown menu, then clickGo. Enter a unique Folder Name and a Description for this folder, then click Save Sound Folder. This displays the Sound Manager main page with a message that a new folder has been created, and the new folder is included in the folders list.
Modifying a Folder
To modify a folder, click its Modify icon. Make your changes, then clickSave Sound Folder. The Sound Manager main page is displayed with a message that the folder has been modified.
Deleting a Folder
To delete a folder, select its Delete icon. Be sure that you do indeed want to delete this folder and all of the sounds in it, then clickYes, Delete Folder. The folder and all sounds in it are permanently removed, and the Sound Manager page is displayed with
a message that the folder has been deleted.
Managing Languages
Switchvox supports multiple languages. Each sound in the Sound Manager can be uploaded or recorded in all the available languages. Your sounds ‘hi,’ ‘hola,’ and ‘ciao’ sounds are grouped together, because they say the same thing to the caller. The pre-configured default language is English, and there is a set of system files tagged English.
Adding a New Language
To add a new language, select Language from the Create dropdown menu. ClickGo. This displays the Language Information page. Enter the Language Name, then click Save Language. The Sound Manager main page is redisplayed with a message that a
new language has been added.
Modifying a Language
To modify a language, click its Modify button. Make your changes, then click Save Language. The Sound Manager main page is displayed, with a message that the language was modified.
Deleting a Language
To delete a language, click its Delete icon. Be sure that you do indeed want to delete this language and all of the sounds associated with it, then click Yes, Delete Language. The Sound Manager main page is displayed with a message that the language was deleted.
Setting a Default Language
To set a language as the default language, click its Default Language check box. The page is refreshed with a message that the sound pack was successfully activated. Now the sounds labeled with that language are played. If there is no sound available in that language, Switchvox uses the English system sound-file.
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