...

Call Rules

Your personal Call Rules control what happens to your incoming calls. By default, regardless of date and time, if your Status is Do Not Disturb, queue calls are declined and direct calls go immediately to voicemail; otherwise, all calls go to voicemail after 5 rings.

The Call Rules page has tabs for specifying Unanswered Call Rule Sets, Busy Calls Rule Sets, Call Blocking Rules, and Messages/Prompts. Each Rule Set tab includes a Create Call Rule Set button and a table listing that category's defined rules with detailed information, move (up or down) control arrows, and available actions.

...

Unanswered Call Rule Sets (default tab)

Unanswered Call Rule Sets specify what happens when a call reaches your extension and you are not already on a call. You can set up actions that happen after a certain number of rings, or actions that happen immediately.
Click the Create Call Rule Set button to display the popup menu and enter the following:

...

Click the Activate icon to specify the constraints of a rule:

...

Busy Call Rule Sets (tab)

Busy Call Rule Sets are triggered when your extension is active in some way (on the phone, phone is ringing, one or more calls on hold, etc.). Switchvox only uses these rule sets if you have Use Unavailable Call Rule Sets set to NO. Unavailable means that your phone extension isn't active any way, but you did not answer the phone.

...

Busy Call Rule Sets use the same settings and actions as described for Unanswered Call Rule Sets.

...

Call Blocking Rules (tab)

Switchvox lets you specify phone numbers for which you do not want to accept calls. You can block specific phone number or any numbers that begin with the same prefix. You can also choose how Switchvox handles the blocked calls.

...

• What to block. Phone Number or Prefix from the dropdown. Be careful using Prefix. If you put in the wrong prefix, you might block more calls than you expect.

• Number to block.  Enter the number to block.

• Block and send to. Select the action Switchvox should take with the blocked call.

• Save Action to save your changes.

Messages/Prompts (tab)

Sound prompts are used in your Call Rules' Secret Code actions. You can change the prompts by either recording your own sound over your phone or uploading a new sound file. To create or modify your own sound, click the Upload or Record New Sound (plus sign) icon.

• To play the sound, click the prompt’s Play icon

• To remove a sound that you created and go back to the default sound, click the prompt’s Use System Default Sound icon.

Managing Call Rule Sets

To create a Call Rule Set, click Create Call Rule Set, which displays the General Settings popup menu. The General Settings popup menu prompts you to specify a name for the rule set and set the time frame the rule set is active.

...

When you create or modify an action, you must choose which type of action you want. If you want two or more actions in your call rule set, then you need to create two actions.

Activating Call Rule Sets

To activate a rule set for a specific period of time, you need to define how long it will be active. Click the rule's Activate icon, and specify:

...

You can see the Active state of the rule set in the Call Rule Sets list:

...

Prioritizing Call Rule Sets

Your Call Rules need to be prioritized because Switchvox executes them from top to bottom. Use the arrows on the far left of each rule in the list to prioritize your rules.

...

• Calls are handled one way during business hours, and another outside of business hours.

• During business hours, multiple numbers ring at the same time and after 5 rings go to voicemail

• Outside of business hours, calls go immediately to voicemail. (Notice that there is no Time Frame on this rule set. That's all right, because during business hours Switchvox always follows rule number 1.)

...

Prioritizing Actions in a Call Rule Set

The Actions in your Call Rules also need to be prioritized because Switchvox executes them from top to bottom.

...