Maintenance

The following system Maintenance tools are available:

Telephony Cards

The Telephony Cards tools let you scan for and configure new telephony hardware in the Switchvox server. You can also delete hardware. If hardware has not been detected, make sure all cards are installed properly and that the card you are using is supported. See the Digium web site for installation instructions.

Hardware Devices

Each device connected to the Switchvox server is listed under this section. To configure a listed device, click Configure for that device. To delete a listed device, click Delete for that device, then verify the deletion request. Devices are listed with Card Type, Device Type, Device Name, Spans (the logical groupings of channels), and Total Channels.

If you have added new hardware, Switchvox detects it when you start the server. If you have deleted a device and want Switchvox to detect it again, click Scan for New Devices. Switchvox detects the telephony hardware and includes it in the Hardware Devices list.

Hardware Country Settings

If you need to change the country in which your Switchvox server is located, select it from the dropdown, then click Set Country. This setting also sets the call-progress tone scheme that determines the tones sent to your callers.

Hardware Echo Cancellation

This option disables the hardware’s echo cancellation so all echo cancellation is handled by Switchvox. For details about those settings, see “Advanced Options” in the Channel Groups article.

Echo Reduction

This tool allows Switchvox to run a series of tests, after which it calibrates the analog lines to the results. Click Remove Echo Reduction Settings to revert the settings back to their default values. We recommend running Echo Reduction if you move lines to other ports, or add new lines.

NOTE: Running this tool causes your system to go offline for approximately two minutes per analog line. Any current phone calls are dropped, and any agents logged in to call queues are logged out.

Backups

The Backups tool lets you create and download a backup file containing much of the data and audio files for Switchvox. This file may be used at any time to restore Switchvox to the same state it was in at the time the backup was created.

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IMPORTANT: A best practice for backups is to schedule a daily automatic backup that stores the backup file on an FTP server. For details, see “Set Up Automatic Backups” in the Server-Maintenance article. 

Create a Backup

This tools displays the Create Backups page. Select any optional components you want to include in the backup.

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After the backup is finished, the Backups page is displayed with the new backup listed in the Backups table. Click Download to save the Backup (which may include multiple files). Store the Backup in a location from which it can be easily accessed if necessary to restore your system.

Set Up Automatic Backups

This tool displays the Automatic Backups page. Enter the following information:

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• Restoring From the List. If the backup file you want to use is listed in the table of Backups, you can restore from the list. Find the backup file in the list and click its Restore button. Verify you want to restore using this backup, by clicking Yes, Restore Backup.

• Restoring From a Backup on Your Computer. If the backup file you want to use is not listed, then you need to upload the backup file from your hard drive, then restore. To use this process, do the following:

  • Click Upload a Backup File.

  • Browse to find the file on your computer. If the backup is contained on multiple files, select the meta file.

  • If you select a meta file, you are prompted to Browse for all of the files.

  • After selecting the files, click Upload and Restore Backup.

• Deleting a Backup File from the List.

  • Click the Delete button for the backup.

  • Verify you want to permanently delete the file by clicking Yes, Delete Backup. This deletes and removes the backup from the list, and the Backup page is displayed with a message indicating that the file has been deleted.

Registration

Registration is usually completed when Switchvox is first installed. If this is the case, this page displays the first few characters of your Registration Code, which you will need if you call Switchvox Technical Support. If you have not yet registered Switchvox, please do so.

Updates

This tool displays the following information about Switchvox:

• Current Switchvox software version number

• Maximum number of extensions and concurrent calls

• The expiration date for Subscriptions

• Any Switchvox software updates that are available for you to apply

Phone Feature Packs.

Phone Feature Packs let you easily configure your phones for use with Switchvox, and offer great tools for customizing your phones. You need one Phone Feature Pack per SIP phone. Please see your reseller for instructions on purchasing and activating more Phone Feature Packs. If you purchased your phones with Switchvox, then each phone already has its own Phone Feature Pack and is already configured for use with Switchvox. Phone Feature Packs are not necessary for any other type of extension.

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Subscription Expiration

If your Switchvox subscription is about to expire, then you will see alerts and options to renew your subscription. If you renew your subscription, those alerts go away. Or, you can turn the alerts off at any time.

Switchvox Software Updates 

If the Updates page says that no updates are available for your system, then you already have the newest version of the software. If there are one or more updates listed on this page, each one is listed with a more info... link that displays the release notes for that update. The release notes describe the new enhancements in the update, and any issues that are resolved in that update.

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• Download. This option downloads the update to Switchvox with a progress indicator so that you can see how long it will take. After the download is complete, the update is ready to be applied, and the button Apply This Update appears, You can apply the update whenever it is convenient. After you apply an update, the files for that update, and any previous updates that you may have downloaded, are removed from Switchvox.

• Download and Apply. If you click Download and Apply, the update is downloaded to Switchvox and immediately applied.

System Clock

System Clock shows you the current time zone and time setting. By default, Switchvox uses NTP to retrieve its time settings. Unless you have a particular reason to change this, leave your clock set to the default NTP settings. The time zone can be changed if the machine is moved from one location to another.

System Reload

We recommend that you do not use these options unless instructed to do so by a Technical Support representative. If you decide to use these tools to reload, restart, reboot, or shut down Switchvox, first make a system backup file (see “Create a Backup” in the Server-Maintenance article), then inform your Switchvox users that calls will be dropped and members will be logged out of their queues.