...
The Switchvox Desktop Softphone has long been an application that turns your desktop or laptop computer into your business phone. It provides a familiar interface, allowing you to make and receive calls like you do with your D-Phone. The Softphone can manage up to 2 calls at a time, and features include Hold, Blind Transfer, Record an active call, Favorites, Call Log, Visual Voicemail, Contacts, and Status. Now, with Switchvox Cloud version 7.6.3, the Desktop Softphone also provides you with Chat, SMS, Video Calling and Screen Sharing.
...
Chat with your Switchvox coworkers in the Switchvox Desktop Softphone App! Chat with one person, or a group of up to 10 people. Now the app can be used as a chat-only app, or as a phone and chat/SMS client.
An example of the new interface is pictured here. For details about chatting, see How do I Use Chat in the Desktop Softphone App?
When your Switchvox Cloud service is updated to version 7.6.3, existing users of the Desktop Softphone will see a notification in the app. This message alerts them a new app version is available, and they are provided a download link for the new installer. (This is the same link that's available on the landing page of the Switchvox admin web suite.) Until the user installs the new version of the app, the chat and SMS features will not function in the Softphone.
The Switchvox Desktop Softphone can also be used to send and receive SMS to external numbers, allowing users to easily communicate via text message with customers or business associates who are not on Switchvox. This service is now included with Switchvox Cloud by default, and may be managed by an administrator.
For more information on using SMS in Switchvox Cloud, please refer to the user article, Using SMS in Switchvox Cloud
For information on how to configure SMS for your users, please refer to the administrator article, How To Change SMS Routes in Switchvox Cloud
New Feature in version 7.6.3: Video and Screen Sharing
Share your computer screen or video camera with a Switchvox coworker in the updated Desktop Softphone App!
For details, see How do I use video in the Desktop Softphone App?
When your Switchvox Cloud service is updated to version 7.6.3, existing users of the Desktop Softphone will see a notification in the app. This message alerts them a new app version is available, and they are provided a download link for the new installer. (This is the same link that's available on the landing page of the Switchvox admin web suite.) Until the user installs the new version of the app, the new video and screen sharing features aren’t available. Also, please note that the new installer asks the user for permission to use the camera, which is required for the video feature.
There is also a new Preferences page in the Desktop Softphone. Click the gear icon in the Calls pane:
...