Features for Chat and SMS messaging were added to the Switchvox Desktop Softphone in version Switchvox - Release Notes Versions 7.4 . During that release, we indicated that the Switchboard Chat Widget would be removed in a future version.
In Switchvox version 7.6.1, the Chat Widget and Video Chat are now removed from the Switchboard. If you used those features in the Switchboard, we invite you to transition to the Switchvox Desktop Softphone app to discover how these features are improved in the app.
See How do I Use Chat in the Desktop Softphone App? to find out how to use the Desktop Softphone for chat and SMS.
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The other Switchboard features, such as the Queue widgets, Parking, etc., all remain in the Switchboard unchanged. Switchboard Layouts are not affected.
Desktop Softphone Just for Chat
If you prefer, you can use the app just for the Chat feature; you don’t have to use the app as your phone.
In this scenario, the Switchvox administrator does not have to assign the Desktop Softphone to the user. The user can log into the app to use the chat and video conferencing features, see their Call Log and Voicemail, and click-to-dial their contacts. The user will need a desk phone for making and taking calls.
Feedback
If you have an idea that you would like to see implemented in Switchvox, please send us a feature request to SwitchvoxFeatures@sangoma.com.