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Emergency Dialing Notifications
Introducing: Switchvox Desktop Softphone
Assign a Desktop Softphone to a User
Important Information for a Softphone that is Logged Out
Desktop Softphone Instructions for Users
Notes regarding Desktop Softphone
Conference Calls
Music on Hold
Easy Call Pickup
Switchboard Updates
Digium IP Phone Updates
Emergency Dialing Notifications
Switchvox Cloud running version 7.3.1 or later is configured so that when a user dials 911, a notification is sent to the email address(es) specified by your company administrators.
Please review the Switchvox Cloud Emergency Dialing Notifications article for more information and instructions needed to make modifications to the distribution of those Emergency Dialing Notification emails.
Introducing: Switchvox Desktop Softphone
The Switchvox Desktop Softphone for Windows and macOS is now available in Switchvox Cloud version 7.3.1. The download links for the macOS and Windows apps are available on the home page of the Switchvox Administrator's web suite. This is accessed at yourcompanyurl.digiumcloud.net/admin The phone is freely available for use by all Switchvox Cloud users, once configured by your company admin. The Softphone phone can manage up to 2 calls at a time, and features include Hold, Blind Transfer, Record an active call, Favorites, Call Log, Visual Voicemail, Contacts, and Status. Minimum requirements: macOS 10.13 or Windows 7 (64-bit). |
Assign a Desktop Softphone to a User
To manage the phone that a person uses, use the Manage Phones tool. This tool let you assign a phone to the person's Main extension, and also lets you create Additional extensions for that person and manage the phones on those extensions.
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In the Manage Phones tool, you can assign a Switchvox Desktop Softphone for the Main extension OR for one of the person's additional phone extensions. A person with multiple phone extensions only needs one that is a desktop softphone.
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Important Information for a Softphone that is Logged Out
When a user is logged out of the app (until they log into the app), the following is true:
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A user may not be able to log into the app for various reasons (a Desktop Softphone assignment does not exist, extension and password do not match, the Switchvox Subscriptions are expired, etc.).
Desktop Softphone Instructions for Users
Instructions for a phone-user with a desktop softphone:
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A handy one-page Quick Start Guide is available for phone users to understand the features of the phone. And, the Switchvox Training area in digium.com includes a how-to video for the desktop softphone and videos for other Switchvox tools.
Notes regarding Desktop Softphone
The Switchvox Desktop Softphone manages up to 2 calls. If you already have 2 calls active, a third incoming call is ignored, so that your Call Rule Actions are followed as if you had not answered the call.
Some features available on a desktop Digium IP Phone are not included in the Desktop Softphone. Assisted transfer, transfer to voicemail, dial voicemail, a Conference button on an active call (conference extensions can be dialed), a Park button on an active call (blind transfer can be used to transfer to a parking lot), voicemail folders, voicemail toggle read/unread, contact details including profile pictures and monitor and intercom actions, status indicator items in favorites (agent login, and parking space), and custom ringtones and ring rules, and alternate host. Others cannot intercom to the phone.
In the Connection Status phones list, the desktop softphone is displayed with a blank IP address.
Conference Calls
Switchvox’s Meet Me Conference feature is now expanded with a set of tools for managing the conference. You can join your conference in one click, see participants in the conference call (your Switchvox coworkers and outside callers), see who is talking, mute people, and remove people from the conference. This is offered as a Switchboard widget, and an app on the D80 model Digium IP Phone. These apps can use your existing or newly created Meet Me Conference extensions and rooms.
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Switchboard Conference Widget
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D80 Conference App
Music on Hold
In past versions, conference calls and parking lots always used the default Music on Hold group. In your updated version of Switchvox, a specific Music on Hold group can be used in those areas. NOTE: Music on Hold options can be added by your company's Switchvox administrator in Tools > Music on Hold. However, putting them into effect will require a Software Restart which must be performed by contacting Support.
For each extension, use the Features > Conference Room to set a specific group.
The Switchvox administrator can set a specific group for each Parking Lot extension, and each Simple Conference Room extension.
Easy Call Pickup
Digium IP Phones offer easy Call Pickup for other’s incoming calls:
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Call Pickup is managed by a Switchvox administrator, and uses a new setting in the Switchvox administrator’s web suite, the Directed Pickup Ringtone setting found on SIP Phone extensions, under Digium Phones:Contact Settings. For instructions, see Call Pickup for Digium Phones.
Switchboard Updates
Queue Member Activity and Queue Overview widgets have a new setting available, allowing you to "Only show logged in Members." This setting is off by default.
Switchboard has a visual change, with some elements updated to be more consistent with the appearance of Digium IP Phone model D80 and the Switchvox Softphone for mobile. If a user reports not seeing this expected difference, then the browser’s cache will need to be refreshed.These images show the old and new My Calls widget.
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Digium IP Phone Updates
The Call Log app is now served by Switchvox (rather than managed on the phone), so that phones now retain a Call Log after a restart. Also, for a phone user with multiple Digium Phones, the Call Log entries will now be shared across phones. (However, missed calls are still identified as such for each phone that does not answer the call.)
Digium Phone firmware is updated: 2.9.2 (D6X) and 1.12.1 (D80).
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If you have questions about these changes, or encounter any problems with your service after the maintenance period, please contact Digium Technical Support toll-free at 1-877-392-4005.
Internal Comments
Cloud TLS/SRTP
This option is available in the cloud per customer request. We do not market this feature as it can limit our troubleshooting options.
if the customer request enable TLS/SRTP here is the procedure:
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