Page Comparison

Problem

Solution

Busy

The FAXStation platform has an abundance of call capacity. As such, busy signals should not happen. If a sender experiences a busy signal when sending to a FAXStation number, a retry should suffice in getting a connection, and could have been a transient load problem.

Other

If a sender experiences any sort of fax error not

attributable to normal calling (busy/no answer/etc), please have them retry. Often times, given fax problems can be present with the sender, receiver, or anywhere in between, the problem can be transient and hard to track down. If the sender has a

consistent repeatable problem, please contact our support personnel with specific call examples (date/time/timezone/source/destination) for analysis.

Problem

Solution

CPE device is offline

Please ensure the FAXStation CPE device is connected to your network via the unit's WAN port, and power is applied. The unit online/offline status can be seen from within the SIPStation/FAXStation portal, as well as by connecting to the CPE device local web interface. On the latest Rev 4 CPE devices, the front 'SYS' LED, when illuminated, indicates the unit is online for service.

Fax machine never rings

Please ensure your fax machine is connected to the CPE device with a known good RJ11 telephone cable. The cable should connect the 'LINE' port on your fax machine (not the PHONE port) to the appropriate port on your FAXStation CPE device (typically port 1). You can verify which ports are activated by checking the SIPStation/FAXStation portal, as well as the CPE device local web interface.

Fax machine rings but fax never comes through

Please ensure your fax machine has the 'auto-answer' setting enabled. This ensures when the fax machine gets a "RING" on the telephony port, it knows to pick up the call and try to receive the fax.