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In order to setup a new queue, you must first decide the following details:

1. Queue Name

2. Queue Type

3. Agents

4. Number of Callers allowed to Hold at once

5. Ring duration for each Agent 

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To create your queue, follow these steps: 

1. Click on ACD --> add queue

2. Enter your queue's name next to the Queue Name field

3. Select the queue type from the Queue Type drop-down (choose from among ring-all, round-robin, round-robin with memory, ring random user, least recently answered, and fewest total calls)

4. Select the maximum number of callers allowed to hold at once from the Max. Holders drop-down.

5. Hold the control key and click on every agent that should be a member of the queue.  Once all relevant agents are highlighted, click 'Add Agent'

6. From the Ring column, select the duration in seconds that each agent's phone should ring.  1 ring is approximately equal to 5 seconds.

7. Click Add Queue at the bottom of the page

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