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THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI |
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Some ring strategies (notably 'Linear') may require that Asterisk be restarted before it takes effect. |
ringall: Ring all available agents until someone answers (default). If using penalties, all agents will start with a penalty of 0 for the defined ring time as defined in the “Agent Timeout” setting below. Then all agents with a 1,2,3 and so forth.
leastrecent: Ring agent who was least recently called by this queue.
fewestcalls: Ring the agent with the fewest completed calls from this queue.
random: Ring random agent.
rrmemory: Round robin with memory (remember where we left off last ring pass).
rrordered: Same as rrmemory, except the queue member order from config file is preserved.
linear: Rings agents in the order specified (for dynamic agents in the order they logged in).
wrandom: Random, using the member’s penalty as a weighting factor.
Autofill
If this is set to Yes, and multiple agents are available, the PBX will send one call to each waiting agent (depending on the ring strategy). Otherwise, it will hold all calls while it tries to find an agent for the top call in the queue, making the other callers wait.
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The announcement played to callers before they join the queue. This can be skipped if there are agents ready to answer a call (meaning they still may be wrapping up from a previous call) or when they are free to answer the call right now. You can add additional recordings in the System Recordings module.
Always: Always play the announcement to callers.
When No Free Agents: Play the announcement to callers when no agents are free to answer the call right now. A "free" agent is off the phone but might be completing their "wrap-up" time, so they might not be available to answer the call immediately.
When No Ready Agents: Play the announcement to callers when there are no ready agents. A "ready" agent is someone who is both "free" (off the phone) and has completed their wrap-up time (if any is set) after a previous call, so they are theoretically available to answer the call immediately.
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Force/Yes/Don't Care/No/Never: Set whether to record incoming calls to this queue. See the Call Recording Walk Through in the Tips & Tricks section of our wiki for more information.
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Examples: “The following call is from the Sales Queue” or “This call is from the Technical Support Queue.” To add additional recordings, please use the System Recordings module. Compound recordings composed of 2 or more sound files are not displayed as options since this feature cannot accept such recordings. |
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If you have the commercial VQ Plus module, a Queue Plus Options tab will be available. Please see the VQ Plus user guide for information on these options.
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Check this box in order to make this queue available in iSymphony, which is a cross-platform solution for managing and using your phone system.
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