...
The Sangoma Desktop Phone Supervisor Wizard is a step-by-step tool that allows administrators to enable the Queue Supervisor feature and Call Activity Monitoring for Sangoma Desktop Phone users. This feature ensures that designated supervisors can manage and monitor call queues efficiently.
Features
...
:
Step-by-step guidance – Ensures a smooth and structured setup process.
Queue Supervisor assignment – Allows administrators to designate supervisors easily.
Permission-based access – Provides granular control over queue visibility and call monitoring.
Call activity monitoring – Enables real-time tracking of call activities.
User-friendly interface – Simple and intuitive workflow for quick configuration.
Benefits:
Increases efficiency – Supervisors can oversee and manage queues effectively.
Enhances call management – Real-time monitoring improves response times and customer satisfaction.
Streamlines administration – Reduces the complexity of assigning and managing supervisors.
...
Step-by-Step Guide
Navigate to Admin->Sangoma Connect, click on the Desktop Phone Supervisor Wizard to start the wizard.
...