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Step-by-step guidance – Ensures a smooth and structured setup process.
Queue Supervisor assignment – Allows administrators to designate supervisors easily.
Permission-based access – Provides granular control over queue visibility and call monitoring.
Call activity monitoring – Enables real-time tracking of call activities.
User-friendly interface – Simple and intuitive workflow for quick configuration.
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Step 1: Queue Supervisor Prerequisites Validation
This step verifies that the system meets all necessary prerequisites before enabling a supervisor. The validation checks include:
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