What is the Queues Module used for?

The Queues module is a more advanced version of the Ring Groups module. Like the Ring Groups module, the Queues module is used to create an extension number that your users can dial in order to ring multiple extensions at the same time. It also creates a destination to which you can send calls that will ring those multiple extensions.

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For example, you could create a Queue that will allow your local phones to dial 600, and then the call will be routed to the next Queue member who becomes free. While the call is waiting, the caller can hear a special music on hold recording that is interrupted regularly with hold times, and with the option to press 5 to leave a message.

How is the Queues Module related to the other Modules?

Because the Queues module creates a destination to which you can route calls, the Queues module is related to the any module that can route calls to a destination, including the Inbound Routes module, the IVR module, the Time Conditions module, etc. Because the Queues module is used to ring extensions, it is also related to the Extensions module. Because you can set an optional destination to send calls to if nobody picks up after a certain amount of time, the Queues module is also related to any module that can be used as a destination for a call.

How Do I Get to the Queues Module?

• In the top menu Click Applications

• In the drop down click Queues

How Do I Use the Queues Module?

See the User Guide