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Park Pro is a commercial add-on that adds additional features to the standard Parking module. These features include the ability to create multiple parking lots, create public and private parking lots, and configure Park & Announce. Park Pro is ideal for companies who need parking lots for different departments, are sharing a PBX, need a private parking lot for an individual and an assistant, etc.
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Note Our Parking Module User Guide is reprinted below. It includes information on both the standard and Park Pro versions of the Parking module. After that section, you'll find information on Park & Announce, which is a feature exclusive to Park Pro. |
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The Parking module creates and configures parking lots, sometimes referred to as parking orbits, where calls can be transferred in order to allow another extension to retrieve the calls. This ability is a form of putting a call on hold so that the intended party can retrieve the call from elsewhere. The standard module allows for the configuration of a single parking lot available to all phones on the system. The commercial Park Pro allows multiple parking lots to be configured.
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A message that will be played to the caller prior to sending the call back to the originator or to the alternate destination. You can select "none" or one of your system recordings.
Alternate Destination
Come Back to Origin
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Parking includes a feature code called Pickup ParkedCall Prefix. It is *85 by default and can be changed in the Feature Codes module. When used in conjunction with a parking lot number, it picks up "the next call" from the specified lot. When used in conjunction with a specific slot number, it picks up the call in that slot.
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Please note, this is a global setting and not something you can enable on a per extension or per parking lot level.LikeBe the first to like this
Assigning a Parking Lot to an Extension
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After you have created a parking lot, go to the Extensions module to edit an extension. This wiki assumes you are familiar with that module. For more information, please see the Extensions Module wiki.
In the top menu click Applications
In the drop-down click Extensions
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*Requires both Park Pro and Page Pro
If you have licenses for both Park Pro and Page Pro, you gain the ability to use the "Park and Announce" feature, which announces parked calls to a page group along with a preconfigured message. A Park and Announce can be used as a destination for an inbound route or IVR option, for example. You can also manually transfer a call to the Park and Announce extension.
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Parking Lots: See the explanation earlier in this wiki.
Page Groups: See the Paging and Intercom User Guide.
Navigating to Park and Announce
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The announcement to be played to the caller prior to recording the caller's message. Default = None. You can select a system recording from the drop-down menu. This allows you let the caller know what is happening or provide them with information about what they are expected to record when they are prompted for a message. Typically, you would want to select a system recording that gives your caller some instructions. For example, you might use a recording that says, "Please say your name, then press pound."
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The message to be played after the caller has successfully recorded a message. Default = None. You can select a system recording from the drop-down menu.
Recorded Message Failure
The message to be played if the caller said nothing during the recording. Default = None. You can select a system recording from the drop-down menu.
Park Options
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Optional message to be played to the caller prior to sending the call to the parking lot. Default = None. You can select a system recording from the drop-down menu. For example, you might select a recording that says, "Thank you, please hold."
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Optional message to be played to the caller after the first iteration if returning to the parking lot and retrying. When Retry Count is configured to 2 or more, the caller will hear the specified announcement prior to being re-parked. Default = None. You can select a system recording from the drop-down menu. For example, you might select a recording that says, “We are still trying to locate someone for you. Please continue to hold.”
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Here you can select up to three system recordings to play to the page group as part of the Park and Announce announcement. Only non-compound recordings may be used. Use the drop-down menus to select up to three recordings. Default = None. After you select an announcement, it will appear as an element in the Announce Order below, and you will be able to change the order if needed.
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