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When your CIC's are in a reset state the best idea is to run a trace on the signalling link. To run a trace go to http://wiki.sangoma.com/wanpipe-wireshark-pcap-pri-bri-wan-t1-e1-tracing#ss7Wireshark Tracing - PCAP and you will see the command to use is "wanpipemon -i w1g1 -pcap -pcap_file mtp2.pcap -mtp2-msu -prot MTP2 -full -systime -c trd". You can adjust this command for the interface your signalling link is on. Also keep in mind you need to run this on all signalling links with in the link set to capture all frames; so multiple traces may be required.
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Below is traces and info from a system I have recently seen issues with.
SPC: 1021
APC/DPC: 1000
Download - Wireshark Trace
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Best idea is download the wireshark above so you can see how this issue was resolved. So the first step was I simply found a message for a cic that was in reset. In this case it was cic #1. So once the message was found I simply expanded the "ISDN USER Part" and right click on "CIC" then go to "apply as filter -> selected". This will then show you only messages for cic #1.
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