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Overview

Each Confirmation will be linked to an active configuration from the Sangoma Appointment App. Each time an appointment is scheduled in the linked configuration, confirmation messages will be forwarded according to the specific settings.

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Perquisites

• Messages sent from the selected SMS number may be blocked if the number is not associated with an active campaign in the SMS Campaign Registry application.

• SMS numbers can be purchased and registered via the SMS Campaign Registry app..

• A Sangoma Appointment App. configuration that is activated.

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Accessing Configurations within the Confirmation App.

• Access the TeamHub apps via http://teamhub-apps.sangoma.com and select Confirmation in the left navigation bar.

• Click on Configuration on the left side panel.

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Confirmation Configuration Actions

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Add new Configuration.

• Click the ( + CONFIGURATION ) button.

• Follow the Add / Edit Configuration steps below.

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Edit an existing Configuration.

Select the Edit option from the Action ( ⋮ ) icon for the desired Configuration.

Note: If the configuration is active you must inactivate the configuration by clicking the ( STOP CONFIRMATIONS ) button in the bottom right corner of the page.

• Select the section of the configuration to be edited at the top of the page.

• Follow the Add / Edit Configuration steps below.

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Delete an existing Configuration.

Select the Deleteoption from the Action ( ⋮ ) icon for the desired Configuration.

Note: You must delete any active appointments before you can delete a configuration.

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Confirmation Main Information

• Confirmation Name - Enter a name for this Configuration.

• Appointment Configuration - Select an existing appointment Configuration that was created in the Appointment App.

• Send Delay - Select the number of minutes to wait before sending the Confirmation Message.

• Max Number of Tries - Enter the number of times that the Confirmation Message should be re-sent if a confirmation response has not been received.

• Retry interval - Select the how long to delay before re-sending the Confirmation Message.

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Confirmation Variables

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Variables and Links

Variables and Links are used to add additional information when communicating with the customer. This page displays the currently defined default Variables and Links.

• Apply Defaults - Click the ( APPLY DEFAULT ) button to apply the previously defined default setting for this section.

• Set As Default - Click the ( SET AS DEFAULT ) button, if you have adjusted the branding and want to set them as the default.

• Follow the step below to adjust the different sections of the Variables page.

• Next - After all changes have been completed, click the ( NEXT > ) button.

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Add / Edit / Delete Variables

• Add a variable - To add an additional Variable to this configuration, click the ( + VARIABLE ) button.

• Edit a variable - Hover over the desired Variable and click the edit/pencil ( 🖉 ) icon.

• Delete a Variable - To delete a Variable, hover over the desired Variable and click the ( Ⓧ ) icon.

Note: If you want these changes to be the default, Click the ( SET AS DEFAULT ) button.

Variable name - Enter the name for this Variable. Value - Enter the value to be presented when this Variable is used. Click the ( SAVE ) button.

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Add / Edit / Delete Footer Links

• Add a link - To add an additional Link to this configuration, click the ( + LINK ) button.

• Edit a link - Hover over the desired Link and click the edit/pencil ( 🖉 ) icon.

• Delete a Link - To delete a link, hover over the desired Link and click the ( Ⓧ ) icon.

Label - Enter the label name that will be displayed along with the link. Link - Enter a valid URL or phone number to be presented. Click the ( SAVE ) button.

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Confirmation Message

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Configuring the SMS Text Message

Variables - Variables can be added to the Confirmation Messages that will be sent to confirm an appointment.

• Click the ( SEE ALL VARIABLES ) button to see a list of available variables.

• Variables can be added to the SMS Message the email subject line and email body.

• To add a variable, enter an existing variable enclosed in double brackets. Examples {{appt_service}}.

SMS - For SMS messages that can be used for confirmation communication.

Enter the content and variables that will be sent to confirm the appointment.

Email - For Email messages that can be used for confirmation communication.

• Subject - Enter the content and variables to be presented in the Email Subject

• Message Body - Enter the content and variables that will be sent to confirm the appointment.

Next - After all changes have been completed, click the ( NEXT > ) button.

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Confirmation Branding

This page allows for configuring the confirmation messages to match your desired branding.

• Apply Defaults - Click the ( APPLY DEFAULT ) button if you do not need to add or edit the existing Branding or links.

• Set As Default - Click the ( SET AS DEFAULT ) button, if you have added or updated any Branding and want to set them as the default Branding.

• Follow the step below to adjust the different sections of the Branding page.

• Next - After all changes have been completed, click the ( NEXT > ) button.

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Logo

This section allows for changing the logo displayed in the confirmation form.
To make adjustments:

• Click the ( X ) icon to remove the existing logo.

• Click the edit/pencil ( 🖉 ) icon and upload and add a new logo.

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Title

This section allows for adjusting the color and font of the Title.
To make adjustments:

• Click the edit/pencil ( 🖉 ) icon.

• Click the ( SAVE ) button when changes are complete.

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Confirmation Buttons

This section allows for adjusting the color of the Buttons.
To make adjustments:

• Click the edit/pencil ( 🖉 ) icon.

• Click the ( SAVE ) button when changes are complete.

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About Us

This section allows for adjusting the color of the links based on the actions taken.
To make adjustments:

• Click the edit/pencil ( 🖉 ) icon.

• Click the ( SAVE ) button when changes are complete.

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Confirmation Response Form

This section is used to adjust the content of the Response. Follow the steps below to configure the response form.

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• Response Title - Adjust the Title of the confirmation form.

• Response Body - Adjust the content of the Response Body.

• Response Actions - Adjust the response actions that the person can take.

  • Click the ( X ) icon to remove an existing response button.

  • Click the edit/pencil ( 🖉 ) icon and adjust the Button label.

  • Click the ( + OPTION ) button to add a new response button.

  • See below for more instructions on the edit/add button pop-up page.

• Click the ( START CONFIRMATIONS ) button after all updates have been completed to finalize the configuration and activate the form.

Status - Select what the status of the appointment will be after the button is clicked. Button Label - Enter the label for the button. Redirect URL or Phone Number - Enter a valid URL or phone number. Click the ( SAVE ) button.