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Below is a simple setup guide to get you up and running with a Sangoma Phone.  For full information on using and managing phones with the End Point Manager (EPM) module, review the EndPoint Manager wiki.

Navigating to the End Point Manager Module in your PBX

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• For Firmware Version, pick Firmware Slot 1 from the drop-down menu. (When you install EPM it will install the latest firmware in slot 1.)  See Firmware Management for more information on updating firmware for your phones in the future. 

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• Define what Provision Server Protocol you want to use to have your phones receive their config files:

  • TFTP should be used when phones are local to the PBX, as it's easy to use and requires no setup. 

  • HTTP should be used for local or remote phones and is easy to use and required no other setup.  The default HTTP port used for phone configs is port 83 but may be different on your PBX.  You can view the port that is currently setup for HTTP in the Global Settings section we just went through above. 

  • FTP should be used if your phones are remote, as it requires the phone to know the FTP username and password to receive the config file.

    • If using FTP, you will need to set up an FTP username and password for the PBX. Review the System Admin - Provisioning Protocols wiki for information on setting up a username and password for phones to receive their configuration files via FTP.

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Configuring Buttons on your Phone

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End Point Manager will help you set up the Line keys for your Sangoma Phones, based on the phone family:

• S-Series

Line Key Types

• Depending on the phone family type, Line keys can be set up in End Point Manager either for S-Series or P-Series with the following options.

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• Line Key Types:

  • BLF- ("Busy Lamp Field") - Monitors another extension or feature code that has state information on your PBX. The state is indicated by the BLF button.

  • Call Park- Used for one-touch Call Parking.

  • Conference- Configures a conference button to allow 5-way conference calling.

  • DTMF- Sends DTMF digits while on a active call, such as having the system dial a feature code while on a active call.

  • Hold- Places the caller on Hold.

  • Intercom- Causes the dialed extension to answer using Intercom Calling/Auto Answer instead of ringing.

  • LDAP- Button to Launch LDAP directory

  • Line- Sets up a line key. Each phone needs at least one line key.

  • MultiCast Paging- Starts a page to a specific MultiCast address.

  • Record- Toggles on-demand call recording. Requires the user to have on-demand recording permissions in the PBX.

  • Redial- Redials the last number.  

  • SpeedDial- Dials the programmed external number.  

    • To insert pauses, use a comma.  Each comma adds a 500ms pause when dialing.  

    • If you want to create a speed dial that dials a number and then waits for the user to enter more digits on the keypad you would use a + at the end of your speed dial such as *80+ would dial *80 when you press the speed dial button and then wait for you to enter more digits.

  • Transfer-Transfers a call to a new recipient.

  • Voicemail- Dials the voicemail system, allowing the user to check voicemail.

  • XML API- Provides access to the specified Phone App.

Configuring Line Buttons

• S-Series Line Buttons

• P-Series Line Buttons

• You can optionally change the label name for any button type except Line. The Label is the name that will be shown on your phone screen for that button.  

  • When picking the Line type, the label name will be whatever you defined in the Line Label section of the phone Template Settings. The default is to show the extension number of the device. You can change this to show the name instead, or both name and extension number.

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