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This is an optional feature to allow Hot Desking phones to place outbound calls through Emergency Outbound Routes, while in a Logged-Out state. This should be set up for systems where Kari’s Law, and Ray Baum’s Act compliance is required in locations where Hot Desking is used.
For general information about setting up Hot Desking, please see this guide.
To set up a new Emergency CID Mapping for your Hot Desk phones, go to “Hot Desk Emergency CIDs”, found in the Advanced section of the Endpoint Manager menu. This is a new feature that has been added to the Endpoint Manager module as of versions: 13.0.133.1, 14.0.43.3, and 15.0.27.3
Click the option to create a “New Emergency CID Mapping”. Typically, you would create an entry for each Location where one or more Hot Desking phones are used.
For the example above, the two phones listed(005001AABBCC, 005001112233) will be able to place calls to Emergency Outbound Routes while no extension is logged in. The calls will be placed with the Emergency CID specified. The MAC address of a phone can only be included in one Location at time. While logged out, the hot desk phones will now display a line registration in addition to the Login/out softkey when an Emergency CID mapping exists for the device. These special line registrations will have the following attributes:
Only outbound calls through Outgoing Call Routes that have Type: Emergency are permitted
Inbound calls will not be receivable.
These special extensions will not count against any license limitations.
The Location Name value will show as the incoming Caller ID name on the paging calls received by those in the Outbound Route Notifications page group. This is to help notification receivers determine where the call is coming from within the company. For example, if you have a building with hot desking phones in multiple offices, but a single Emergency CID, you'll still want to create separate mappings for each of those offices so that notification receivers will be able to see which office is placing the emergency call.
It is up to the System Admin to ensure that the Emergency CID is valid, and its location information is properly registered with the provider.
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