Welcome to our complete guide to SIPStation number porting. We are glad that you are considering bringing your number(s) to SIPStation and we look forward to serving you. This wiki is for customers who would like to port phone numbers in to SIPStation from another service provider. If you are looking to port numbers out of SIPStation, please see our wiki "Porting Out from SIPStation."
Number porting allows you to keep your phone numbers when switching service providers.
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You must have an open and active account at SIPStation.com with at least one voice trunk or fax trunk. Your SIPStation account must be verified. Please see our Account Verification Requirements wiki for verification instructions. Number porting is not available with SIPStation Free Trial accounts. |
Other Porting Wikis:
Fees
Please see the current SIPStation Rates.
See also the current SIPStation Terms of Service.
How to Create a Number Port Request
A "port request" is a request to move a telephone number or group of telephone numbers to SIPStation from another service provider. A single port request may involve multiple numbers as long as they all belong to the same carrier and are not a mixture of local and toll-free numbers.
Are you planning to port more than one number? Before you proceed, first read our "do's and don'ts" to help you decide whether you need to split your request into multiple orders.
Port Request Do's and Don'ts
Following the tips below will speed the processing of your port request(s) and help us better serve you. We want your porting experience to be quick, easy, frustration-free, and successful.
Please take time to organize your port request(s) as follows, in order to prevent delays and extra paperwork later:
Please use one submission for each port request.
We can port multiple numbers at the same time, but the numbers must be grouped according to #2, #3, and #4 below. Each group of numbers is considered one port request. We can process one port request per submission but you can create as many submissions as you need.
Please do not combine local and toll-free numbers.
We need to treat these as separate port requests because we process them differently on our end. Please create separate port requests for local vs. toll-free numbers.
Please be sure all numbers in a single port request belong to the same carrier.
Often, the end user is not aware that their provider is using multiple carriers. Please check with your provider ahead of time to determine if you need to split your numbers into different groups.
Please be sure all numbers in a single port request share the same account information.
This information includes account number, billing telephone number (BTN), business name, and service address. If you have a complex account, please double-check the configuration with your service provider.
Filling out a Porting Request Submission
Please complete the online Letter of Authorization (LOA) to give us permission to port-in your numbers.
Log into your https://sipstation.com account and navigate to the Location you want to submit a port request for.
Click on the Customer Service tab at the top of the page
Scroll down to the Porting Information tab and click on the Porting Management link
Provide the email address you want all emails sent to regarding this port request. This is the email address for the primary porting contact. All communications regarding the porting will be sent here.
Pick the FOC (Firm Order Commitment) Date (The day you want the ports to be completed on). By default we set the date to be 7 days from submission. There is no guarantee the date requested is what your losing carrier will agree to, but you have to provide at least 7 days and we will make best efforts on our end to accommodate.
List all the phone numbers you want to submit on this port request. Each Port request should only contain grouping of numbers that belong to the same carrier and on the same bill from your carrier. Please do not mix Local and Toll Free Numbers on the same port request, create two separate requests instead.
Provide the Address information for the numbers you want to port. The address must be entered EXACTLY the same way as shown on the losing carrier's CSR (Customer Service Record)
Please note: The billing address on your invoice is not always the service address shown on the CSR.
Provide the name of the authorized contact on the account. This is the name of the person on file with the losing carrier.
Provide the Billing Telephone Number (BTN) and account number as shown on the CSR.
Customer Type - Business or Residential
Business Name - The account name as shown on the CSR.
Number Type - Landline or Wireless number. Wireless numbers MUST be accompanied by the PIN. Wireless ports submitted without a PIN will be rejected. The PIN used to port out a wireless number is supplied by the losing carrier.
Partial Port - yes or no. Usually "Yes". If you choose "No", any remaining lines or services on the account will be disconnected at the time of port.
Please note: Not all carrier's allow a Full Port.
Upload a Bill Copy to help the Porting process. The bill must be dated within the last 30 days.
Sign the document using your mouse to draw our your name and type in the Authorized Users
Press the Submit button so submit your port request.
Viewing and Replying to Existing Port Request
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