Invoice Flow Overview
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Order and Invoice flow
You place a order with sangoma by emailing our Order desk if you are setup for this process and we will input the order into the Sangoma Portal or placing your order directly in the Sangoma Portal yourself at http://portal.sangoma.com
You can review this wiki on how to Place Orders in the Sangoma Portal
Once you order is placed in the Sangoma Portal the following flow happen depending on what payment options you picked.
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At order time if you are a customer that has approved Credit Terms with Sangoma you can pick the Terms option as your payment option.
The Order will enter the following two statuses.
In Process
You have no Past Due invoices
This order you are placing will not cause your total unpaid invoices plus any pending orders and this orders total dollar amount to exceed your approved Credit Limit amount.
Under Review
You have 1 or more invoices that are past their due date
This order you are placing will cause your total unpaid invoices plus any pending orders and this orders total dollar amount to exceed your approved Credit Limit amount.
Until you get these two conditions resolved your order generally will not be processed and will wait on hold.
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