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What are my Failover Options?
Our Failover Service allows you to provide us with alternative delivery phone numbers and/or Backup PBXs in the event that we can't deliver a call to you.
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This is usually the result of not having your ports forwarded. Please see our wiki "Configuring your PBX or device with SIPStation Service," which addresses port forwarding. If you previously had service working and this has recently started to occur, check your externip/externhost settings if using Asterisk. (The Asterisk SIP Settings module controls these if using recent versions of FreePBX.)
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SIPStation support is available to registered users at https://support.sangoma.com
Please see our Customer Obligations wiki to learn what we can and cannot provide support for, and visit our Support wiki for information on how to open a support ticket.