...
Product Registration is required to associate the Gateway product and Support Contract with your Support Portal account. The Serial Number of all Gateway variants can be found on a sticker located at the side or rear of the appliance. The Serial Numbers for Gateways is identical as the MAC Address. Show Support will also provide the MAC Address or Serial Number of the Vega. If the Vega Gateway you are trying to open a support ticket for is not shown in your portal account you will need to make a product claim to have it show up as outlined here How to Co-Own a product that is not linked to your account
Support Coverage
All the Sangoma Vega Gateway variants are supported.
Vega 50
Vega 60
Vega 3000G 24 FXS
Vega 3050G 50 FXS
Vega100G 1 x E1T1
Vega200G 2 x E1T1
VEGA 400G 4 x T1E1
Sangoma Support Service will support all of the Sangoma specific applications and hardware components in the Vega Gateway products.
Opening a Ticket
Visit How To Open A Support Ticket for full information on how to use our online support ticketing system.