How to request a RMA for Warranty Products
Need to request return merchandise authorization (RMA) for a product under warranty?
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Click Submit a Ticket in the upper left.
If you do not see the Submit a Ticket link, you are not logged in, and will need to log in at the left side of the screen. Your login credentials are the same as what you use for the Portal.Selecting the department.
There is a major Product Category, such as FreePBX, PBXact, Vega Gateways, SBCs and so on. In each major Product Category there are 3 common options for each.
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How to best identify which department to create a ticket, please read the following wiki; Support Service Request Submission
In many cases, for the context of defective Sangoma Hardware and RMA of this Hardware; Selecting the corresponding <Product> Appliance/Hardware department is best.
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Log into http://support.sangoma.com
Click on My Tickets
Click on the title of the ticket (large blue text).
Replying to your Ticket
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Navigate to your ticket as described above.
Click the Add Reply button.
Enter your message and click the Send button.
