Frequently Asked Questions
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"Enhanced 911" or "E911" is a service that automatically sends a caller's telephone number and address to the receiver of an emergency call. This helps emergency service providers quickly determine your location.
Please see our E911 Service wiki for complete information.
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E911 is not available with SIPStation Free Trial accounts. You will need to upgrade to a full, paid SIPStation service account in order to receive E911 service. If you are using a regular SIPStation account (not a Free Trial), you must set up an E911 address on your Master E911 DID. |
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If you send us a 911 call with a Caller ID that is not either your Master E911 DID or an additional E911 DID, we will replace the Caller ID with your Master DID's Caller ID for 911 calls only. You can set up and change E911 information via the SIPStation Store or the FreePBX SIPSTATION module. Please see our E911 Service wiki for instructions on how to set up E911 on additional numbers.
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What is Caller ID Name (CNAM)?
CNAM is the calling party's name that may be displayed along with the phone number, to help users easily identify a caller.
Do you provide Caller ID Name (CNAM) service?
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Your CNAM information may need to be updated. For more information on updating the CNAM associated with any of your numbers, please see our wiki "LIDB Updating."