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This will open a form with several fields for adding information. Fields marked with a red asterisk are required to be populated. Review the explanatory text and fill out the fields as required. When finished, complete the submission by clicking the green “Submit new issue“ button
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Expectations
Please note that tickets are handled through a triage system and may not be handled in the order received.
Our team monitors the bug tracker for blocker and show stopper issues but most tickets will be reviewed by members of the development team on regularly scheduled weekly triage meetings.
Tickets may be resolved within minutes or it may take much longer. Please note a team member may change the priority - please do not change it back. The time it takes to resolve a ticket also depends on the effort required to resolve the issue. For most issues, we must be able to reproduce the issue to fix it.
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This it the initial state that all open source tickets start in. Once tickets are triaged during our weekly review meetings, they may go into the open state or you may be requested to include additional information. A ticket may be rejected at the triage stage if it’s determined not to be a valid ticket.
Needs Information
When you see the Status as NEEDS INFORMATION that means the ticket is awaiting a response from the original submitter. If there is no reply within two weeks time the ticket will automatically close. It may be reopened it if you can supply the needed feedback.
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