...
Please note that tickets are handled through a triage system and may not be handled in the order received.
Our team monitors the bug tracker for blocker and show stopper issues but most tickets will be reviewed by members of the development team on regularly scheduled weekly triage meetings.
As part of the triage process, tickets will be moved from the issue-tracker project to the FreePBX module project to which it’s related.
Tickets may be resolved within minutes or it may take much longer. Please note a team member may change the priority - please do not change it back. The time it takes to resolve a ticket also depends on the effort required to resolve the issue. For most issues, we must be able to reproduce the issue to fix it.
...