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Network description - this should include the following:
Vega Gateway model
Details of other equipment involved in the call such as IP phones, POTS phones, fax machines or PABXs
Details of PSTN or PBX links
IP addresses
a network diagram
Problem explanation - give a clear description of the problem you're facing:
description of the call set up (e.g. PSTN subscriber A calls IP Phone subscriber B via Vega Gateway and IP PBX)
a clear description of the problem (e.g. subscriber B hears noise for 3 seconds at the start of the call. After this period there is two way voice)
for echo issues which end is hearing the echo?
for one-way audio issues which end has no audio?
is the problem on every call?
does the problem persist for the length of the call?
is it a permanent or intermittent issues
pcap traces - provide pcap traces taken from Vega and as close as possible to where the problem is observed
Vega Gateway logs - logs from the Vega which may include
Vega DSP Tap (100G/200G/400G/4x4/3000G/3050G/60G)
Vega Gateway Audio Diagnostics (100G/200G/400G/4x4/3000G/3050G/60G)