...
A video tutorial is available for this section: How do I add a new queue?
Click on ACD --> add queue
Enter your queue's name next to the Queue Name field
Select the queue type from the Queue Type drop-down (see Queue Types below for more information on how each type functions).
Hold the control key and click on every agent that should be a member of the queue. Once all relevant agents are highlighted, click 'Add Agent'
Click Add Queue at the bottom of the page
...
If the server is linked, extensions from linked Call Center and Unified Agent Edition PBX systems can also be added: please see our help article How do I add linked-server agents to queues?
Queue Types and Ring Strategies
...
For information on logging agents in, please see our help article ACD Queue Agents.
Editing an Existing Queue
...