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Even permanent agents will need to login at least once, or when they change phones, as permanent agents will receive calls at the device they last logged in from.
When an agent logs in, they will login for every queue they are a member of.
If you want an agent to not receive calls for some queues at some times, you can:
Make them permanent and have them log out or
Create a second extension with different queue membership and use the hot-desking feature described in our help article Hot Desking or Hoteling.
Logging In and Out
There are three ways to login an agent:
Logging In Agents Using HUD Logging In Agents Using The Admin Panel
Extensions which are forwarding to other numbers require a special login method:
Logging In Agents On The Phone
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If you do login with respect for forwarding, esnure ensure that you enable Press-to-accept.
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HUD - Change agent login status
HUD - See agent login status
ACD - View Queues (for changes using HUD Queues' s Queue module)
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If you do have the appropriate permission,
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HUD - See agent login status
ACD - View Queues (for changes using HUD Queues' s Queue module)
If you have the necessary permissions, you can see their login status under Contacts or Queues. Look for the Q icon.
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To automatically record all queue calls for an agent, please see our help article How do I setup automatic inbound queue-call recording?
HUD Recordings
For information on recording using HUD, please see HUD ARTICLE.
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If you wish to download recordings automatically, please see our help article
How do I download queue call recordings?