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Please note: There is not a system of "preference" between users who belong to a Department as opposed to a Group (or perhaps belong to both).

Departments do not override Groups, and Groups do not override Departments.  The permissions that you grant to a user (or collection of users) within a Department or within a Group are simply "on" or "off".  One permission does not cancel out another.    

 

Tips / FAQ

  1. Basic human rights should only have permissions that it's OK for them to have over managers and CEOs.

  2. If one wants a department or group to be able to barge each other, create a separate department or group for that.  They can barge...each other.  Do not include managers in this dept/group.

  3. Managers are in a separate group, and only this group has the barge permission over current groups: basic human rights.

  4. A common setup is for ACD Managers to have the barge permission over *only* the current group: ACD Agents, and simply remove the CEO from the ACD Agents group.

  5. Basic rule: don't try to prevent people from doing things, or block things.  Rather, look at it like granting people only the basic permissions they need.

  6. Query: What if a user is a member of 2 different groups that have conflicting permissions (1 group allows transfer from and to while the 2nd group does not have the permission)?
    Answer: Permissions are cumulative.  As long as you have a permission in at least *one* group, you have that permission.  Period.

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Reference, further information

Please also see: