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The Abandon Detail report only lists out the Abandoned calls in order to allow for easy call backs. Using Fonality's FONcall plugin for Firefox - an agent could simply click-to-call each of these customers back and potentially make a sale or head-off a customer with a customer service issue.
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Abandon Detail provides a quick summary of abandoned calls over the period of time configured when you ran the report.
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The Agent Report lists out details of call volume by agent for a specific queue & time period.
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