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THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI |
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Call Flow Control lets you toggle where calls are sent based upon whether the toggle is set for Normal or Override mode. Think of this feature as an on and off switch. When on, callers would be sent to one destination, and when off, callers would be sent to a different destination. For example, you might want to send callers to a ring group while your business is open, and send callers to an IVR after you leave for the day. Your business does not keep regular hours, so using the Time Condition module, which lets you set up automatic toggles, would not work since you come and go as you please.
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From the Call Flow Control main page, click the Add button.
Fill in the information as described below.
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Call Flow Toggle Feature Code Index
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If not already at the Call Flow Control main page, click the List Toggles button.
A list of call flows will be displayed.
To view and/or edit a call flow, click the pencil icon
. To delete a call flow, click the X icon, then click OK to confirm the deletion, and click the Apply Config button.