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Fill out the form as described below.
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IVR General Options
IVR Name
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Disabled - This will not allow any caller to direct dial any extensions on the system. Callers will be restricted to dialing only the IVR entries that you define.
Extensions - This will allow a caller to dial any system extension directly from the IVR, regardless of what entries you define in the IVR.
Directory Names (if a directory exists) - You will get a list of all company directories on your PBX, and you can restrict direct dialing to users who are a part of the company directory. This is a way to restrict which extensions a caller can direct dial from an IVR. To set up a directory, visit the Directory module.
Timeout
Enter the amount of time (in seconds) the system should wait for the caller to enter an option on their phone keypad. If this amount of time passes without the caller entering anything, it will be considered a timeout. After a timeout, the system follows the timeout rules defined below. We recommend setting this to 4 or 5 seconds.
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This is where you define options for callers. Press the blue plus sign to add additional entries.
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Ext
The digits the caller should press to reach the destination. We recommend using only single-digit entries to keep it simple for your users.
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