...
List extensions to ring, one per line, or use the “Agent Quick Select” for quick insertion. You can include an extension on a remote system or dial an external number by suffixing the number with a “#.” For example, “3609319999#” would route out whichever trunk is set for 10-digit outbound dialing, and “2000#” would route out whichever trunk is cross-connected to the remote system (via SIP/IAX2) and matches “2XXX” for outbound dialing. See the Outbound Routes user guide for more information.
Extensions that are not suffixed with a “#” will not ring a user's Follow Me. To dial Follow Me, queues, or numbers that are not extensions, use “#” at the end.
...
Message to be played to the caller prior to calling the ring group. Default is "none." You can select a system recording from the drop-down list. To create additional system recordings, visit the System Recordings module.
Play Music On Hold
...
Message to be played to the person receiving the call, if “Confirm Calls” is enabled above. Default is "none." You can select a system recording from the drop-down menu. To create additional system recordings, visit the System Recordings module.
Too-Late Announce
Message to be played to the person receiving the call, if the call is accepted by someone else before they press “1.” You can select a system recording from the drop-down menu. To create additional system recordings, visit the System Recordings module.
Change External CID Configuration
...