How to Move a PBX Deployment to a New PBX
All commercial modules are purchased for a specific deployment. Each deployment is locked to a specific hardware box when you register your PBX to a Deployment ID.
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Alternatively, you can reset the hardware lock from the System Admin module within the PBX GUI. See How to Remove a Deployment ID-License File from your PBX. |
How to Reset the Hardware Lock (Zend ID)
Log into the Portal at https://portal.sangoma.com
Click on Products > PBX → List All
Find the deployment for which you would like to reset the Hardware Lock. Note that the Deployment ID number is shown in the "Deployment Name" column. Click on the edit button (Pencil Icon) for the deployment.
Click on the License tab at the top of your deployment screen
If you have not reset the Hardware Lock more than once, you will see a "Reset Hardware Lock" button. Otherwise you will need to contact support to request a reset via https://support.sangoma.com
The Reset Hardware Lock button is the system that locks this deployment to your specific hardware. Click the Reset Hardware Lock button to allow you to use this deployment ID on a different hardware box.You can now register this Deployment ID on a new system. See Registering your PBX for Commercial Modules and Support for instructions.