...
NOTE: Although this guide focuses primarily on premises phone systems, some general guidelines can also pertain to Connect users, as well. For the Connect Installation guide, please see this article.
| Table of Contents | ||
|---|---|---|
|
...
NOTE: If an error message appears, it means that the server cannot connect to the Fonality datacenter via the internet. For network troubleshooting, please see this helpful article. Additional troubleshooting steps can be found on the IP Connectivity Troubleshooter.
Set a static IP address
It is advisable to set a specific static IP address for the PBX server - this ensures maximum reliability between the IP phones and the phone system. Failure to do so will result in the PBX getting different IPs on the network at different times, which will break phone connectivity.
...
In order to guarantee reliable phone service, please set your router or firewall to use the IP address of the PBX as the first DNS server. Full explanation here, if desired:
Primary DNS Server Requirement for premise-based servers
For Windows Domain Controllers, you must add a static DNS entry for the PBX. You do this by creating a new zone (a fully qualified domain name) pointing to the IP address of your PBX. For example "s1234.pbxtra.fonality.com".
Step by step directions are provided for Windows Domain Controllers (found in the table of contents) here, and will result in good performance if followed exactly:
Primary DNS Server Requirement for premise-based servers (click on "3. Windows Domain Controller" in the contents).
...
If the phones experience any issues registering to the PBX, please refer to this helpful article.
Security considerations
...
Don't forward/allow unsolicited traffic on TCP port 22 (SSH) for example.
Please take a look at:
Security considerations and port forwarding.
Remote users
In some cases, users may need to work from a location outside of the local network. It is best to first verify that the phones assigned to those users are registered to the server by plugging in the phone to the local network and testing its functionality while on site. Once functionality has been established, it is safe to send the phone to the remote location.
...
For more detailed instructions on setting up remote users and troubleshooting, please refer to:
Remote Phones
Installing phone service
Now that the server and phones have been installed and verified, the next step is to install and verify the trunking for the phone system.
...
For more information regarding analog line installation and troubleshooting, please refer to this helpful article.
T1/PRI Lines
A PRI turnup can be a complicated process if one is not familiar with the process. It is typically recommended to have a Fonality Customer Support representative or Installation Engineer on the phone to avoid any pitfalls that may be experienced. Prior to installation of a PRI line, please be sure to have the telephone line provider test the circuit for proper set up and connectivity.
For more information regarding T1/PRI installation and troubleshooting, please refer to this helpful article.
VoIP Lines
Setting up a VoIP provider is a fairly straightforward process. Simply log into the Fonality Web Admin Panel at http://cp.fonality.com and navigate to the Options -> VoIP section. Here, multiple VoIP provider accounts can be set up. All information required to set up the account on the PBX will be provided by trunking provider. Fonality has created default profiles for several of the more popular providers, which require a very minimal amount of additional information to register; other carriers may also be set up here even if there is not a default profile created.
For more information regarding VoIP installation and troubleshooting, please refer to this helpful article.
Configuring outbound dialing
...
The dial plans found here have been created with the intention that they cover most general methods of placing outbound calls. New dial plans can be created by enterting the require dinformation required information and then clicking the "Add Dial Plan" button below. An explanation of the various options follow:
...
Toll Restriction: sets the system to allow only particular users access to certain dial plans. This is particularly effective against allowing users to utilize expensive dial plans such as internation international or long distance.
Note that once any changes are made to the dial plans on the Options -> Dial Plan page, the phones will need to be restarted to take advantage of the new settings. For any assistance in this matter, please contact the Fonality Customer Support team.
...
If installation time with the Fonality Professional Services team was purchased with the system, please feel free to call 877.366.2548 x6215 to schedule an appointment. Likewise, one may also open a ticket by sending an email to ps@fonality.com and one of the team members will reach out shortly.
Troubleshooting
Note: many of these will link to other, pre-existing articles on the topic, to avoid duplication of effort.
...
Goto the Web Panel login page ( http://cp.fonality.com ) and click on the 'Forgot' link.
Enter the email address tied to your extension on the 'Email' field and press the 'Remind Me' button.
Check your email to retrieve your web username and web password.
...
Server is offline or unreachable - error
See:
Network Config Troubleshooter - I cannot log in to my Web Admin Panel