This article describes the Switchboard Layout tool, including the Switchvox 6.7 Quick Dial widget. For earlier versions of Switchvox, see TOOLS-EXTENSION-FEATURES-SwitchboardPanels, or see the Switchboard 6.0 Demo Video for more about using the 6.0 layout editor.
IMPORTANT: Switchboard Layouts in 5.X are not maintained after the 6.0 update. Before you update to 6.0, we recommend you review the existing Switchboards in your organization and create a plan for your new 6.0 Layouts. You may want everyone to take a screenshot of their own Switchboard so they can recreate their new Switchboard Layouts. Either way, creating the new Layouts should not take more than a few minutes.
Switchboard Layouts
The Switchboard Layout tool lets you create Switchboard Layouts from within the Switchboard application. The Switchvox Admin can assign one or more Layouts to a phone extension, so when a phone user opens his/her Switchboard, it can be used immediately. The Switchboard can include multiple Layouts for one user, so you can create Layouts for functional roles and different purposes within the same role. You can put any widget in a layout, and each widget will respect the permissions of the phone-user viewing it. When the widget is displayed on the phone-user’s Switchboard, that user’s permission must be set correctly to use all of the widget’s features.
To display the Switchboard Layout page from the /admin web interface, clickTools> ExtensionFeatures> SwitchboardLayouts.
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Click theAdd Widgetdrop-down menu to review and select a new Widget to add to a Switchboard:
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The following predefined Widgets are available:
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Queues. There are several Queue Widgets. Select the queue widget from the drop-down menu. Queue widgets respect the phone-user’s permissions for that queue.
My Queues. You must be a member of any queues you have permission for to display members in the widget.
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Queue Overview
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Queue Calls Waiting
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Queue Member Activity
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Wallboard
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Rapid Dial lets admins use a Rapid Dial List in a layout. If the phone user has defined his/her own Rapid Dial List, that list will be used when his or her opens Switchboard.
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Switchboard Conference Room allows you to place a list of Conference Rooms on the Switchboard. You can sort them by name, number, or duration (shortest or longest).
Custom Widgets. Switchboard Widgets let you add both standard and custom widgets to the Switchboard that let you exchange data with external web applications, then display the results. The widget refreshes each time a call comes in, showing caller-specific information. For each widget, you can specify which phone-type extensions are allowed to use it. If an extension isn’t allowed to use a widget, that widget isn’t included in the Switchboard’s list of widgets.
Standard: Google Maps. This widget provides integration with Google Maps.
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