Sangoma Talk FAQ
We'd love to hear about your experiences with Sangoma Connect! Please see Sangoma Soft Client Feedback.
For Administrators of FreePBX and PBXact Who Already Use Zulu
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To install and use Sangoma Talk, please follow the instructions in Installing Sangoma Talk for Mobile.
How do I find out about new versions of the Connect Module and what is in each version?
The article Sangoma Talk Module Release Notes contains a list of the module versions and a description of what is new and different in that version.
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No, the app has a single host that is always accessed externally. Please see Technical Details for the necessary firewall settings.
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What do the 'Push Servers' do and why are they necessary?
The article Technical Details and Limitations has a section on Firewall Settings for Sangoma Push Notification Server Registrations, with a discussion of how the push servers function. In summary, the function of the push servers is to notify the Talk Mobile app of an incoming call when the app is in the background or closed.
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Yes. The list of IP addresses are in the article Technical Details and Limitations, and they are all push servers as discussed there.
What do you mean by 'Sangoma Cloud' and 'Cloud Connect Agent' and what do those do?
The article Technical Details and Limitations has a section on the Sangoma Cloud Service and the Cloud Connect Agent. In summary, that service facilitates non-SIP communications between the app and the PBX, for provisioning, authentication, and contacts data.
How do the PBX, Sangoma Cloud, and the Push Servers work together for the Sangoma Talk Mobile app?
The article Technical Details and Limitations includes a diagram that shows these interactions, and these sections include descriptions of those services: Sangoma Cloud Service, and Firewall Settings for Sangoma Push Notification Server Registrations.
Can the Talk Mobile app be provisioned for secure calls with TLS/SRTP?
Please see Secure Calling for Sangoma Talk Mobile.
For Zulu Users
Can I run Sangoma Talk on my mobile phone just to try it, while I still have Zulu UC installed?
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In this initial release of Sangoma Talk mobile apps, the feature set is different from Zulu UC for mobile. Find out more about the feature set, and how easy it is to use the app. There are features in Zulu UC for mobile that are not available in Sangoma Talk for mobile, such as multiple accounts. We'd appreciate your feedback on what you'd like to see in the Talk Mobile app.
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No, not at the time of this writing. You can use Sangoma Talk Mobile to send and receive SMS messages to external phone numbers (see SMS for Sangoma Talk Mobile), but you cannot chat with your coworkers the way that can in the Zulu Desktop app. We'd appreciate your feedback on what you'd like to see in the Talk Mobile app.
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Does the app support secure calling with TLS/SRTP?
Please see Secure Calling for Sangoma Talk Mobile. You will need your PBX administrator to make this feature available to you.
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How do I report problems or request features for the app?
Please see Sangoma Soft Client Feedback.