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  • Pressing the Change button will let you toggle the mode between "Normal" and "Override."

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  • You can optionally use the Set All: Normal and Set All: Override options at the bottom to set all your call flow controls to either "Normal" or "Override" mode.

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COS to Restrict Which Toggles a User Can See

If you purchased and set up Class of Service restrictions for any of the call flow control feature codes in the COS module, then the user will only be presented with call flow controls that they have permissions to see. Please see the Class of Service-Admin Guide for more information on using COS.