Troubleshooting DSP failures
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Step 1) Check if DSP Failure is due to DSP upgrade Required?
Step 2) Take appropriate action
TroubleShoot DSP Upgrade Procedure Failure
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Invalid DSP Firmware / CheckSum Mismatch
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Introduction and Purpose
The purpose of this guide is to provide list of reason of DSP Failure and how to troubleshoot the same.
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In order to get further information with respect to the same please refer to DSP Upgrade
To confirm DSP Failure is due because mismatch of DSP version please goto "CLI Command" Option as present with in "Advanced" Tab and type "dsp show version" (i.e. Advanced -> CLI Command) as shown below:
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Now if the DSP Failure is due to mismatch of DSP version i.e. DSP upgrade is required then please follow the steps as stated here: DSP Upgrade Procedure
It might be possible that the DSP Upgrade itself get failed.
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Try to uploaded DSP Firmware manually using SCP operation on to VEGA /tmp/ folder via 2022 port (either using winscp from windows or using scp command from linux)
one can enable 2022 port on to VEGA as provided in Advanced Debugging linkNow if the scp if failed due to space not available on to vega then check if there is any core file present in / folder or any invalid file present within VEGA on VEGA then remove the same and try upgrade procedure again. If still the DSP Upgrade procedure is failed the please contact sangoma support.
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Logon to vega console and start pcap capture as stated here: How to Take pcap capture on VEGA
Now, issue below command on vega cli:
admin>shell vegad restart
Once this is done and vega is up again i.e after 3 to 4 minutes stop the pcap trace
Now, raise a ticket with the pcap attached sangoma support support.sangoma.com and the issue details.
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