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The UCP for EPM module allows end users to use the User Control Panel (UCP) to change and override their phone's button configuration and/or other users' button configurations, depending on the privileges assigned by an administrator. The user's changes will override the phone template that the administrator configured in End Point Manager (EPM), but these changes will not have a global effect. (The original template remains unchanged). The changes a user makes within the User Control Panel are per-user overrides and only affect the phone(s) that the user edits. As an administrator, you can decide which users can edit button configurations, and which phones they will be able to edit.
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UCP for EPM requires the commercial End Point Manager in order to function. Both of these modules must be licensed, installed, and active in order for UCP for EPM to work.
This wiki assumes you are familiar with the User Management Module and have already created one or more users and linked extension(s). For more information, please see the User Management Module User Guide.
This wiki also assumes you are familiar with End Point Manager and have mapped one or more extensions to phone templates. For more information, please see the EPM-Admin User Guide.
Managing a User's Access to Button Configuration Settings
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Log into the PBX GUI.
Go to Admin → User Management.
Click the edit button
for the user you wish to edit.
Click the UCP tab. (If you do not see the UCP tab at the top, use the right arrow button > to scroll.)
You should now be viewing the General tab in the bottom row of tabs. Check that the user is set to be able to log into the User Control Panel. If the user does not have login access, grant access in one of the two following ways:
Set Allow Login to Yes, or
Set Allow Login to Inherit and include the user in a group that has login privileges. ("Inherit" means inherit the group's setting.)
For example, in the General tab below, Allow Login is set to Yes:
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The Endpoint Access field shows the user(s) whose button settings can be managed by the user. You can add additional users or remove users (including the user whom you are editing, if you do not want that person to be able to edit his/her own phone's buttons).
To add a user: Click within the field to display a drop-down menu of available users. Click on the name of a user to add him/her to the list.
To remove a user: Click the X for the user.
Click either the Submit or Submit & Send Email to User button.
Submit saves the changes only.
Submit & Send Email to User saves the changes and also e-mails the user, sending login information for the User Control Panel.
Click the Apply Config button when finished.
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Go to the User Control Panel. This is usually the IP or FQDN of the PBX followed by "/ucp" but may be different – check with an administrator. Alternatively, log into the PBX GUI and click on UCP in the menu at the top.
Log into the User Control Panel (UCP) as a user who has privileges to edit phone buttons.
Click on Device Management in the navigation menu.
You will see the model of the phone, followed by the current button settings. Available buttons and settings vary by phone.
In this example, we are looking at part of the page for a Digium D70, which has both line keys and soft keys.
Use the drop-down menus and fields to change settings as desired. These are the same settings you will find available in End Point Manager. For each button, you can select a button type, label, value, and account (not all options are available with all types of buttons).
After you have made the desired changes, scroll down to the bottom of the page and click either Save Model or And Restart.
Save Model: Saves the button configuration, but does not restart the phone. You can restart the phone at another time in order to apply the new configuration.
And Restart: Saves the button configuration and restarts the phone. The system will send a reboot command to the phone. The new button configuration should appear on the phone after the phone restarts.
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Go to the User Control Panel. This is usually the IP or FQDN of the PBX followed by "/ucp" but may be different – check with an administrator. Alternatively, log into the PBX GUI and click on UCP in the menu at the top.
Log into the User Control Panel (UCP) as a user who has privileges to edit phone buttons.
Click on Device Management in the navigation menu.
Scroll to the bottom of the settings and click the Reset to Template button.
The page content will reload and display the default settings for the phone template as set by the administrator in End Point Manager.
Restart the phone manually to apply the new button settings.